Shipping & Returns

At Simply Be Shop, we’re committed to making your shopping experience as effortless as styling our signature boxy shirts or romantic midi dresses. Below you’ll find all the details about our shipping options and straightforward returns process.

Shipping Information

We deliver worldwide (excluding Asia and some remote regions) with two convenient shipping options:

Order Processing: All orders are processed within 1-2 business days. You’ll receive a confirmation email with tracking information once your order ships from our Winchester headquarters.

Our Returns Promise

We want you to love every piece from our collection of blouses, dresses, shell tops, and trousers as much as we do. If something isn’t quite right, our returns process is designed to be simple and stress-free.

Important Note: For hygiene reasons, we cannot accept returns on camisoles and vests that have had hygiene tags removed.

How to Return or Exchange

Step 1: Initiate Your Return

Email our Winchester-based customer care team at [email protected] with:

• Your order number
• Details about items you wish to return/exchange
• Reason for return
• For exchanges: specify your desired replacement (size/color)

Step 2: Package Your Items

Securely pack the items in their original packaging with all tags attached. Include any free gifts received with the order.

Step 3: Ship Your Return

Send the package to our returns address (provided in your return authorization email) using a tracked shipping method. We recommend this as we cannot be responsible for items lost in transit.

Step 4: Wait for Processing

Once received at our Winchester location (96 Station Hill, Winchester, GB CH2L 3OO), we’ll process your return within 3-5 business days.

Refund Timeline & Methods

Refunds are processed to your original payment method within 7-10 business days after we receive and inspect your return. The timing then depends on your payment provider:

• Credit/debit cards (Visa, MasterCard, JCB): 3-5 business days after processing
• PayPal: Typically appears within 24 hours

Exchange Process

For size or color changes on the same item:

1. Follow the standard return process above
2. Clearly state your desired replacement in your email
3. We’ll ship your new item once the return is received

Note: Exchanges are subject to availability. If your requested item is out of stock, we’ll issue a refund or store credit.

International Returns

For our global customers:

• Return shipping costs are the customer’s responsibility
• Customs fees are non-refundable
• Mark the package as “Returned Goods” to avoid additional charges

Faulty or Incorrect Items

If you receive a damaged, faulty, or incorrect item (perhaps one of our premium cotton blend shirts has a manufacturing flaw), please contact us immediately at [email protected]. We’ll cover return shipping and expedite your replacement or refund.

For any questions about our shipping or returns policy, contact our Winchester team at [email protected]. We’re here to help you achieve the perfect fit and style, just like we carefully craft each piece in our collection.